Privacy Policy

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect:

IP address and device identifiers
Browser type and version
Operating system and device type
Pages visited, time on page and click paths
Referral sources and search queries
Date and time of access

2.3 Information from Third Parties

We may receive information about you from real estate agents, developers, mortgage brokers, property data providers, credit reporting agencies (with consent), social media platforms, marketing and analytics providers, government databases, and organisations we deal with in the course of our business.

2.4 Information You Choose to Provide

We may also collect information when you subscribe to newsletters, register for an account, complete calculators, download guides, submit listings or directory entries, participate in surveys, provide reviews, or attend our events.

3. How We Use Your Information

We use your personal information to deliver our property search and business directory services, connect you with developers, agents and mortgage brokers, respond to inquiries, improve our platforms, and — with your consent — send marketing communications about property, market trends and partner services. We may also process information under legitimate business interests such as fraud prevention, enforcing our Terms, complying with law, and running analytics.

4. Information Sharing and Disclosure

We may share your personal information with property developers and builders whose listings you inquire about, real estate agents and project marketing teams, mortgage brokers and lenders in our network, professional service providers (conveyancers, solicitors, valuers on request), and technology service providers including Amazon Web Services (AWS), Pipedrive, ActiveCampaign, Google Workspace, Google Analytics and Stripe. We may also share information with our related bodies corporate, professional advisers, and successors in the event of a sale or merger, and with government, law enforcement or regulators as required by law.

Property listing inquiries submitted through advertiser forms are routed directly to the listing agent, developer or builder — HALP does not store or process those inquiries, and the advertiser becomes the data controller. Platform inquiries submitted through our own Contact Us, Join Us and Advertise With Us forms are stored by HALP in our CRM systems (Pipedrive, ActiveCampaign) and Google Drive.

We do not sell your personal information to third parties.

5. Data Security and Storage

We implement appropriate technical and organisational security measures including SSL encryption for data in transit, encrypted storage, access controls, regular security assessments, restricted staff access, secure data centres (AWS), PCI-DSS compliant payment processing through Stripe, and staff training. We retain personal information only for as long as necessary to provide services, comply with legal obligations and resolve disputes — typically 7 years for account and transaction records, until you unsubscribe for marketing data, and around 26 months for website analytics.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and (with consent) marketing cookies. You can manage cookies through your browser, our cookie consent banner and third-party opt-out tools. Disabling certain cookies may limit site functionality.

7. Your Privacy Rights

You have the right to access and correct personal information we hold about you, to opt out of marketing at any time, to request deletion of your account, to portability of your information, and to make a complaint. To exercise these rights contact privacy@halp.com.au. If you are not satisfied with our response you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

9. Third-Party Links and Services

Our sites may link to third-party services including AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social media platforms. Each has its own privacy policy governing how it handles data.

10. International Data Transfers

Some service providers are located overseas or store data internationally. Where practical we ensure appropriate protections. Data may be transferred to the United States (AWS, Stripe, Google, Pipedrive, ActiveCampaign), the European Union and other countries as disclosed at collection.

11. Marketing and Direct Marketing

With your consent we send property alerts, newsletters, information about new developments, home loan updates and educational content. You can opt out at any time by clicking unsubscribe, updating account preferences, replying STOP to SMS, or emailing unsubscribe@halp.com.au. We do not share your information with third parties for their own marketing without your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do we will update the "Last Updated" date, notify account holders by email, and display a prominent notice on our sites.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au · Phone: 1300 137 406 · Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.

14. Frequently Asked Questions

This FAQ summarises key points of our Privacy Policy in plain language and is for convenience only — the full policy above governs in case of any inconsistency.

Q1. What personal information does HALP collect?

Contact details, property preferences, mortgage and finance information, business listing details, account information, and technical data such as your IP address and browsing activity.

Q2. How does HALP use my information?

To deliver our services, respond to inquiries, improve our platforms, and — with your consent — to send marketing communications.

Q3. Does HALP sell my personal information?

No. We share it only with your consent, with service providers, with property and finance partners you've asked us to connect you with, or where required by law.

Q4. How long is my information kept?

Account and transaction records are generally kept for 7 years. Marketing data is kept until you unsubscribe. Analytics data is typically kept for around 26 months.

Q5. How can I access, correct or delete my information?

Email privacy@halp.com.au to request access, correction, portability or deletion. We will respond within 30 days.

Q6. How do I opt out of marketing?

Click unsubscribe in any marketing email, reply STOP to marketing SMS, or email unsubscribe@halp.com.au.

Q7. How do I make a privacy complaint?

Contact our Privacy Officer at privacy@halp.com.au. If unsatisfied you can contact the OAIC at www.oaic.gov.au or 1300 363 992.